All orders are shipped via UPS. To prevent shipping delays, verify your correct street address is entered. UPS requires a street address and cannot ship to a Post Office Box.
Our business days are Monday through Friday excluding all holidays. Orders placed after 12:00 p.m. on Friday or over the weekend will ship as soon as possible the following week.
Thank you for shopping with Zombie Unlimited. If you are not satisfied with your purchase, you may return it in accordance with the following guidelines:
- We will accept returns within 30 days of your original purchase date and must be in saleable condition.
- You will be refunded the amount of your original purchase minus a 15% restocking fee.
- Please contact Customer Service for a Return Authorization and the product is to be returned at your expense.
- Refunds will be applied to your original method of payment.
Non-Returnable / Non-Refundable: Special Orders/Custom items cannot be returned or exchanged unless damaged upon receipt.
If an order is damaged in transit, please contact our Customer Service Team immediately.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (50 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request ( 5 to 10 business days).